Mace Group

Mace prides itself on being a learning organisation, it structures itself, defines processes and drives performance improvement and company development by passionately trying to get closer and work better with its stakeholders than any other business. It is by building quality relationships with all of our stakeholders, internal and external, that we develop sound relationships, shared understandings and a consequent real appreciation of what the current and future needs for our services and products may be and thereby develop our offering and strategies going forward.

Mace has built its business on strong, enduring customer relationships. Through our customer survey process customers have shaped and continue to shape our business in terms of its growth and direction. This has come about through the closeness of customer relationships and the extent to which our business interests overlap with theirs.

Supply Chain Management
Mace also has a sophisticated and, we believe to an extent enlightened, view of supply chain management. As a management organisation, Mace's supply chain - whether professional designers or trade contractors - is what gives us the ability to deliver physical products, ‘on the ground'. We have a dedicated supply chain management unit (SCM) whose role is to manage and coordinate relationships with suppliers. This unit ensures that there is a two-way flow of information between Mace's project managers and our suppliers. We work within our suppliers' organisation to help them work better with us, to support them in refining their own business strategies and to align them with our own, and to look at their methods of delivery (including their own supply chains) to improve efficiencies.

Mace takes engagement with are own staff seriously and operates an inclusive approach to the development of business strategy through the medium of senior management conferences which engages with around one hundred leaders in the business to assess and agree on future policy. Feedback is also sought more widely across the business through annual staff satisfaction surveys as well as cascade briefings - two way discussions with all staff throughout the business that follow the senior management conferences. Agreed strategy is then communicated to staff through the end-of-year staff conferences which are held through November and December of each year.

Looking out
As well as active joint participation with our clients, staff suppliers and other stakeholders in industry initiatives such as Constructing Excellence we regularly hold breakfast seminars and CEO and Chairman dinners with a number of invited senior people, where we either:

• seek to jointly learn from an informative and edifying guest speaker with subsequent opportunity for discussion, or
• in open forum invite comment on our performance, perceived profile or wider industry / business issues.